General terms of sales
The Followinggeneral Conditions Of Sale Govern All The Transactions Made Through The Website Of Whattodo.Ma Anyorderplaced On The Web Site Supposes The Customer’sacceptance Of These Conditions.
The Present Document Is A Distance Contract, Inobject To Define The Rights And Obligations Of The Parties In Connectionwith The Sale Of Products Andservicesprovided By Privilégia Sarl On The Internet Via Whattodo.Ma
The use of Whattodo.ma and its affiliated sites must be lawful, for non-fraudulent and non-automated requests. The General Terms and Conditions of Sale may be updated and modified,shouldbeconsultedregularly andthey areapplied as soon as they are updated. The services provided are validonlywhentheymeet conditions confirmed by whattodo.ma , WHATTODO checksactivities but can not beheldresponsible if the service provider communicateserroneous information. The proposed activities reflect the tourist and cultural offer of the destination. We can not be held responsible for personal expenses, or purchases made during an activity.
Limits Of Liability
Every user is responsible of its use on whattodo.ma and committed to provide accurate information. in case of error, he should inform the support team of whattodo from the contact form. whattodo.ma can not be held responsible for failures due to incorrect information transmitted by the customer. whattodo.ma can not be held responsible for any direct or indirect damage, arising from a failure by a service provider to perform a reserved activity due to a cause beyond its control (meteorological conditions, breakdowns, strikes...). Each client should get informed of the physical possibilities needed to do the activity chosen. The information on the web site to describe the activity details are given as an indication, the photos are non-contractual. Any abandoned activity or no-show at the departure, will be considered as consumed and will not give rise to any possible refund. whattodo can not be held responsible for any cancellation or modification of activities by the activity providers. This situation is rare, in this case we propose similar activities as alternative or a full refund.
The activities offered by whattodo.ma and its affiliated websites, depends on the availability of these activities on the dates wanted. No claim or compensation can be made in case of no availability. All reservations will be deemed effective only upon receipt by the customer of the confirmation addressed by email from whattodo
Depending on the type of activity chosen, prices can be indicated per person or per group. Prices are subject to change without notice, and become final only when you book and receipt the confirmation. The payment is made in the reference currency indicated on the site. Namely in euro, British Pound, Us dollar, Yen or Mroccan dirham
Payment is made at the time of booking, by credit card or Paypal, nobooking fees or extra charge are applied. To make a reservation, full payment must be made. whattodo.ma payment system is approved and 100% secure by the SSL protocol, whattodo disclaims any responsibility that may occur in a data transmission fault. The payment will be indicated on the credit card statement under the denomination of smartup.
Voucher (Confirmation Document)
As a result of your registered reservation, a voucher will be sent for each activity booked, to the email address specified by the client, you should present it to the service provider, either in printed form or simply on mobile. The customer can find all his transactions, orders and vouchers on his user account through "myaccount" section of the website. by accessing it, the client can consult and print them. The client must present his voucher to service provider, under a printed form or on mobile, so that he can honor his reservation. whattodo can not be held responsible for the non-presentation of the voucher to the activity provider. The customer's order will only be definitively confirmed upon receipt of the voucher via his mailbox.
Modification Of Reservation
The customers of whattodo.ma or one of its affiliated web sites have the possibility to ask for a modification of their reservation, except activities indicated as "not modifiable, not cancellable". all modification of date or number of participants, can not be guaranteed and will be made subject to the availability of the activities providers. For the activities indicated "not cancellable, not modifiable" or on certain special dates, any modification is impossible. The activities providers selected by whattodo have the right to modify the conditions, prices and dates of some of their services. in case of major forces whattodo or one of its affiliated sites may have to cancel, modify or replace a pre-reserved activity. we will make our best to inform the client or his travel agency in order to find the most suitable solutions.
Cancellation of Reservation
Whattodo allows activity Providers To Define 4 Possible Types Of Cancellationdepending On The Activities And The Specificities that weapply In Order To Protect either travelers And Activity Providers. The date of the reservation will determine the cancellation date limit. the activities indicated "not cancellable, not modifiable" can not be canceled or modified. Cancellation policy can be found on the activity details page. the traveler must accept these before being able to book. You can cancel your reservation at any time according to the conditions mentioned below:
• Free: free cancellation until 1 day before the activity starting date.
• flexible: free cancellation up to 3 daysbefore the activitystarting time.
• moderate: free cancellation up to 7 daysbefore the activitystarting time.
• strict: free cancellation up to 14 daysbefore the activitystarting time
To cancel a reservation, log in to your user account, click on the reservations button, then click on the cancellation button and confirm.
All users of whattodo.ma acknowledge that the information and visuals contained are given for information only and are the property of whattodo and his partners. The reproduction or storage of the contents or its affiliated sites, in any form, is prohibited and subject to Moroccan law.
In case of conflict or litigation will be submitted to the competent Moroccan courts.