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Frequently Asked Questions

How to book on WHATTODO ?

By using the search engine and filter on the web site or directly from the home page, you will be able to easily choose the activity you would like to do. You just have to mention the date, the participants and the time of departure then you click on add to cart. Then All you have to do is to proceed to payment by credit card or by Paypal, after you will receive your confirmation voucher by email and get notified by SMS.

Can I modify dates and participants for a confirmed reservation ?

Whattodo help costumers have the possibility to request a change of their reservation, except activities indicated as "not modifiable, not cancellable". Any modification of date, or participants, can not be guaranteed and will depend on the availabilities of the service provider. Any request for modification must be sent via our help center, specifying your reservation number, your name and the desired modification, whattodo will process the request as soon as possible

How to cancel my reservation ?

To cancel a reservation, log in to your whattodo.ma user account, click on the reservation button on your dashboard, choose the reservation and then click on the cancel button.

Is there a fee for cancellation ?

You are invited to consult the cancellation policy indicated on the details for each activity. Cancellation fees may be charged in cetain conditioned circumstances, these are recalled on your Voucher. In case of cancellation, you will be informed by email directly of the amount of the cancellation fees. Whattodo.ma allows providers to define 4 possible types of cancellation depending on the activities and their specificities that we apply in order to protect both travelers and service providers. Cancellation policy are listed on the activity details page. The traveler must accept these before being able to book. You can cancel your reservation at any time according to the conditions mentioned below - Free: free cancellation until 1 day before the activity starting date. - Flexible: Free cancellation up to 3 days before the activity start time - Moderate: Free cancellation up to 7 days before the activity start time - Strict: Free cancellation up to 14 days before the activity start time

How do i get reimbursed after cancelling a reservation ?

Any cancellation respecting the deadlines will be refunded immediately. A fee could be applied to ensure the cost of the transaction for certain countries.

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